Contact GSTC

General Inquiries
info [at] gstcouncil.org

Certification
Hotels | Tour Operators | Destinations

Grievance and Complaints
Grievance Mechanism
Grievance Form PDF / Word
Please send the completed Grievance Form to [email protected]

Support & Contact

Contact us with questions, recommendations, and concerns

OTAs,  Market Access

Roi Ariel
General Manager
[email protected]

Media & Communications Support

Estefania_del_Azar

Estefanía del Azar
Communications Manager
[email protected]

Destinations Support

Tiffany Chan
Destination Program Manager
[email protected]

Membership

Tatiana Agudelo Monguí
Membership Coordinator
[email protected]

Julieta Battilana
Events & Market Access Coordinator
[email protected]

Adriana Pizzi
Membership Coordinator
[email protected]

Assurance

Dr Mihee Kang
Global Assurance Director / Asia Pacific Director
[email protected]

Herdi Andrarilachi
Audit Process Analyst, Lead Assessor
[email protected]

Natalia Sanin
Measurement & Reporting Analyst
[email protected]

Recognition Support

Emi Kaiwa
Asia Pacific Manager
[email protected]

Training

Dr Jisun Kim
Training Program Manager
[email protected]

Ayako Ezaki
Online Training Manager
[email protected]

Global Coverage

Mediterranean

Ioannis Pappas

Dr. Ioannis Pappas
Program Director – Mediterranean Region
[email protected]

Asia-Pacific

Dr Mihee Kang
Assurance Program Director &
Asia-Pacific Program Director
[email protected]

India & South Asia

CB (Ram) Ramkumar
Program Director – South Asia
[email protected]

Latin America

Jorge Moller
Program Director – Latin America
[email protected]

Caribbean 

Kathleen Pittman
Program Director – Caribbean
[email protected]

North America

Tiffany Chan
Communications & Destinations Coordinator
[email protected]

If you are from a region that is not covered by one of the Program Directors mentioned above, please contact GSTC General Manager Roi Ariel.

Location

GSTC is a “virtual” organization, and truly global. We do NOT have a main office. Our staff, Regional Directors, Board members, Working Group and Committee members, and volunteers work from various locations around the world.

Therefore we prefer information sent to us digitally.

If you must post/mail printed material to us, PLEASE NOTE: we use a digital service to scan materials which cannot accept magazines or other bound material; and you must provide the address precisely as indicated below:

GSTC
P.O. Box 96503 #51887
Washington, DC 20090-6503 USA

To repeat, please email us if possible, and only send printed material if necessary.